Legal

General Terms and Conditions

Version: 2025.08.02

1. Definitions

1.1 User(s): Individuals or legal entities granted access to the Software under the Agreement, including the Client and their employees.
1.2 Alpue: Refers to Alpue, registered at A. T. Sytnianskeho 6, Banska Stiavnica, Slovakia, Chamber of Commerce number 54889561.
1.3 Client: The individual or legal entity entering or having entered into an Agreement with Alpue.
1.4 Software: The software solution provided by Alpue as an online service.
1.5 Imperfections: Significant issues in the Software that hinder its normal operation.
1.6 Agreement: The contract between Alpue and the Client regarding the delivery of services or products.
1.7 Partner Solution: Third-party products or services integrated with Alpue's Software, provided with Alpue's authorization.
1.8 Activities: Tasks performed by Alpue under the Agreement, including services such as training and consultancy.

2.1 These general terms and conditions apply to all services, advice, quotations, offers, contracts, and deliveries provided by Alpue.
2.2 The Client's purchasing conditions or other terms do not apply unless expressly agreed in writing.
2.3 Deviations from these terms must be explicitly agreed in the Agreement.
2.4 These terms apply to all services and deliveries by Alpue, including additional agreements such as the Service Level Agreement (SLA), unless otherwise stated in writing.
2.5 Alpue reserves the right to update these terms at any time. Changes will be communicated via the Alpue website or by email.

3.1 Alpue quotes are valid for 30 days from the quote date unless otherwise specified.
3.2 The Client must register with Alpue or its distributor to use the Software. The Agreement is finalized when the Client accepts Alpue’s offer.

4.1 The Client must provide Alpue with necessary and accurate information in the required format and cooperate fully to enable Alpue to perform the Agreement.
4.2 If the Client fails to meet their obligations, Alpue may suspend or terminate the Agreement without notice and charge the Client for any damages incurred.
4.3 The Client is responsible for proper use and implementation of the Software within their organization.
4.4 The Client is solely responsible for the accuracy and legality of the data they process using the Software. Alpue reserves the right to block or remove unlawful data.
4.5 The Client can access their stored data only during the subscription period. After the subscription expires, Alpue is not obligated to provide data access unless otherwise agreed.
4.6 The Client is responsible for data retention, while Alpue will only retain data after the subscription expires if explicitly agreed.
4.7 Alpue will protect Client data processed in the Software against loss, damage, or destruction as far as commercially reasonable.
4.8 Alpue reserves the right to update and modify the Software during the Agreement term, including adding new functionalities.
4.9 Alpue may temporarily suspend Software availability for maintenance or improvements but will aim to minimize any disruption to Users.

5.1 The Client receives a non-exclusive, non-transferable right to use the Software for internal AI agent use cases and digital workflows.
5.2 The Client may not infringe on Alpue’s intellectual property rights or reverse-engineer the Software.
5.3 Access to the Software cannot be transferred to third parties unless explicitly approved in writing by Alpue.
5.4 Alpue retains all intellectual property rights to the Software, including custom developments made for the Client.

6.1 Usernames and passwords issued by Alpue are personal, and the Client is responsible for their proper use.
6.2 The Client and Users must not: 6.2.1 Use the Software in ways that violate third-party rights or legal provisions.
6.2.2 Reverse-engineer, decompile, or disassemble the Software.
6.2.3 Cause any disruptions to Alpue’s infrastructure.
6.2.4 Access, edit, or delete third-party data without authorization.
6.2.5 Access Alpue servers by unauthorized means.
6.3 The Client must ensure that Users comply with these terms and the End-User License Agreement (EULA).

7.1 Alpue endeavors to ensure the Software functions as described in the documentation but does not guarantee uninterrupted or error-free operation.
7.2 Active subscriptions entitle Clients to maintenance and support as outlined in Section 8.

8.1 Clients with active subscriptions receive Software maintenance during the Agreement term.
8.2 Maintenance includes bug fixes and improvements to Software functionality.
8.3 Alpue will attempt to address reported issues but retains the right to assess whether a reported issue qualifies as a Software imperfection.
8.4 Additional services, such as customizations or integrations, may incur extra charges as agreed in the Agreement.

10.1 All amounts quoted by Alpue are in euros (€) and exclude VAT and other applicable taxes.
10.2 Alpue reserves the right to adjust prices with 30 days’ notice before the new rates take effect.
10.3 Alpue may charge for additional expenses, such as travel costs, if agreed upon in advance.
10.4 Invoices must be paid within 14 days, and payments must be made in euros without deductions.
10.5 Late payments will incur statutory interest charges, and the Client will be liable for all collection costs.
10.6 Any disputes regarding invoices must be raised within 14 days of the invoice date.

11.1 Alpue’s liability for damages resulting from the Agreement is limited to direct damages. Alpue is not liable for indirect damages, including loss of profits or data.
11.2 Alpue is not responsible for delays or interruptions caused by factors beyond its control, such as force majeure events.
11.3 The Client must notify Alpue in writing of any damages within six weeks of the incident.
11.4 The Client agrees to indemnify Alpue against claims from third parties arising from misuse of the Software.

12.1 Alpue processes personal data in compliance with GDPR, as outlined in its Data Processing Agreement.
12.2 Both Alpue and the Client must maintain the confidentiality of all shared information during and after the Agreement.
12.3 Alpue will only share personal data with third parties when necessary for the provision of services.
12.4 Alpue and the Client must implement security measures to protect confidential information.

13.1 The Agreement is entered into for a twelve-month period, automatically renewing unless either party provides one month’s written notice before the term ends.
13.2 Alpue reserves the right to terminate the Agreement immediately if the Client fails to meet payment obligations or breaches the Agreement.
13.3 Upon termination, the Client’s access to the Software will be revoked. Alpue is not obligated to retain or provide data unless agreed in writing.
13.4 Alpue may transfer its rights and obligations under the Agreement to a third party without the Client’s consent.
13.5 Any disputes arising from the Agreement will be governed by Slovak law and will be resolved by the courts in Slovakia.